The conversational interactions are going to change the way we buy products and services. In recent years, retailing has made huge strides to integrate multiple digital channels in order to improve the overall customers’ experience.
Today, thanks to the interaction of human mobility, the experience becomes increasingly fluid. Messaging applications are a powerful channel to interact with users in a fast, dynamic and personalized way. For the first time the customer household services can be designed to be perfectly integrated with the purchasing processes into a single channel. The chatbot is able to interact as the clerk would in the store, offering solutions in relation to customer questions and establishing a dialogue based on topics of their interest.
Through sentiment analysis algorithms it is possible to intercept the user’s mood and manage it through specific conversations. You have the feeling of being assisted 24/7 by an automated service. The Facebook Platform Messenger in recent months has integrated payment systems giving the ability to make purchases within the conversation. The trade conversational powered by AI algorithms will have a big impact in the coming months and will allow the brand to develop long-term relationships with its customers.
Many insurance brands are developing chatbot to increase the points of contact, provide information, respond to complaints, and generally provide an automated, personalized customer service based on its needs. Through a simple conversation, people can find in a few minutes an answer to their needs. And all information and services can always be made available through an automated agent that responds to Facebook Messenger.
We can design the chatbot as a configurator needs. Through conversations we can understand customer needs and provide the coverage that best suits their specific needs.
Our Bot Builder Platform provides a powerful yet simple interface that allows to create and manage any type of event. Through conversations, you can create a personalized experience for users who will receive context aware updated information.
Profiles and behavioral data will be available for the event manager, amplifying and enriching their own customer base. The journey begins with design thinking really understand the customer. The interaction must be timely, relevant and simple for users to be able to react in an instant. The logic of micro-moments is the next challenge that companies must seize to provide their customers with a dynamic, contextual and proactive service, in line with their needs.
Our approach is completely different, while yet managing all basic event info, the attendee participation is seen as a customer journey where each moment becomes a tailor made experience for each participant and interactions are based on users’ profile, behavior, location and moment of the experience.
In the field of Fitness we have developed a cloud solution as a service that can handle all communications with customers, reservation services and the purchase of products and services.
The possible uses? From customer care, the provision of offers and promotions; to booking of courses and subscriptions directly into facebook chat. The real strength of Chatbot lies in being autonomous and always present, active 24 hours, providing users with help, answers, reservations and tickets selling. And at the same time trace users’ interests, preferences, age and taste. To date our developers are able to create chatbots capable of guiding the user in a specific process of information oriented to selling, upselling, outreach / referral and crossselling.
Impossible fitness, is able to inform, book, sell and constantly learn from the interactions, becoming gradually more and more intelligent and customized according to Chatter with which it interacts.
In pharmaceutical companies information plays a central role, but in many cases the data are not easily accessible because of the large amount of unstructured documents.
The chatbot that we developed are able to process unstructured information and make data accessible through a semantic search engine that allows to search for information based on their meaning.
The text analysis allows to understand the needs of users and machine learning algorithms are able to improve the quality of the conversation and to anticipate the requirements of users.
The Chatbots play the role of personal assistant and they are able to meet the diverse needs of travelers in an easy and fast way.
We draw your conversations to provide personalized information and services contextual to the passengers. The services and the information conveyed by the conversations are designed according to the customer journey and experience in the customization process, we are able to intercept several triggers like time, user’s location, its profile and especially the information extracted by the conversations. On travel, we have developed different experiences for Airlines, Railway, Ancillary services, local operators and hotels.
A well-designed chatbot is able to generate huge savings and provide a much more efficient service to the customer. The chatbot is able to automate complex tasks and make services available 24 / 7. We are able to implement conversational flows of assistance, equipment services and payment systems.
In the new generation chatbot we can use a multimodal interaction based on the combination of type, touch and voice. This hybridization allows to respond to the users’ micro interactions in the most practical and fast possible way. The intelligence of the chatbot is mainly in its ability to implement complex processes and make them available in a simple way through conversations.
Through chatbots your local customers can see the menu of your restaurant and are informed about initiatives and events, performing reservations and making purchases directly from Facebook Messenger. Through a conversational interface, customers can run an online order in a quick and easy way.