Technology has changed the relationships between clients and service providers. 01design helps organizations innovate and improve services to make them more useful and usable for clients.
Approaching CX requires that organisations look at their business from a variety of dimensions, to ensure that all of the different parts of the system work together for the good of the customer.
Service Design is the design of the overall experience of a service as well as the design of the process and strategy to provide that service. Service Design helps to unveil opportunities, produce ideas, solve problems and create implementable solutions. It is a new holistic, multidisciplinary, integrative field.
Messaging applications are becoming the new reference platform. Human language is the new user interface and Bots are the new applications in the form of virtual assistants. The intelligence at the basis of the conversation is distributed in all interactions.
Bots are able to manage complex processes in a simple manner. In scenarios where the need is clear and user defined Bot can make a strategic contribution within the customer journey.
“The best technology is the one you don’t see” – The Invisible computer (1998) – D. Norman