Conversational AI

Market by 2020

30

of web browsing sessions will be done without a screen

~ Gartner

50

of all searches will be voice

~ Comscore

85

of customer interactions will be managed without a human

~ Gartner

Our vision

Our team integrates service design, marketing, technology and artificial intelligence skills to follow all stages of the design process of a multi-touch conversational experience. We have developed a proprietary platform capable of delivering multi-touch point conversational services. Chatbots capable of enabling social commerce mechanisms and making online payments. Users can make their purchases directly within chat rooms and all collected data is encrypted to protect the confidentiality of the information.

There is a growing expectation for businesses to be available and responsive on messaging channels. In fact, around the world 56% of people would rather message a business than call customer service. Chatbots have everything you need to communicate with people in real time, right where they already are. It gives your business a fast and convenient way to respond to customer inquiries including questions about products and services, appointments, customer service issues and more.

Now you can talk with people anytime, anywhere they are, the way they want to connect. Use automation or artificial intelligence (AI) to have proactive conversations about common topics and provide even more personalized service by integrating existing customer service workflows.

Improve your business

Raise awareness

Start a dialogue about your products or services.

Acquire customers

Activate new customers to drive conversions.

Enable transaction

Let people find and purchase products.

Provide service

Help people with ordering issues, give directions and hours and much more.

Our skills

Service Design

We work with the customer in order to develop a strategy to maximize the added value of this new channel of interaction in line with business objectives.

Multimodal UI

The conversation can take place via a type, touch or voice interaction. We design all the elements that come into play in the interaction in order to generate the best user experience.

Service Integration

We develop software solutions designed to answer specific business needs and provide an SDK that allows companies to integrate their own services.

Natural Language Processing

We use language processing software to make the simplest possible interaction. Statistical and ontological models enable the identification of information according to their meaning.

Machine Learning

The chatbots have the ability to learn and improve conversation quality through algorithms that can anticipate user requirements relative to their context.

Chatbot Personality

We design the personality of the chatbot considering users’ micro interactions and their common needs, with a “Tone of voice” consistent with the brand values.